Privacy Policy
Last Updated: 24th August 2025
1. Introduction
This Privacy Policy describes how R&S Carpentry Solutions LTD collects, uses, and protects the personal information of visitors to our website, www.randscarpentrysolutionsltd.co.uk We are committed to safeguarding your privacy and ensuring your personal data is handled responsibly and in compliance with all relevant data protection laws.
2. What Information We Collect
We may collect and process the following personal information when you use our website or contact us:
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Contact Information: Name, email address, phone number, and postal address. We collect this when you fill out a contact or quote request form, or sign up for our newsletter.
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Project Details: Information you provide about your carpentry project, including requirements, specifications, and photographs, to help us provide an accurate quote and service.
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Website Usage Data: We automatically collect data about your device and browsing activity, such as your IP address, browser type, pages visited, and the time and date of your visit. This is typically done through cookies and analytics software.
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Payment Information: If you make payments for our services online, your payment details are processed through a secure third-party payment processor. We do not store your full credit card details on our servers.
3. How We Use Your Information
We use the information we collect for the following purposes and with the following legal bases:
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To provide quotes and services: To communicate with you and prepare estimates for your carpentry projects based on contractual necessity.
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For communication: To respond to your inquiries, answer your questions, and provide customer support, which is in our legitimate interest to run our business efficiently.
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For internal record-keeping: To maintain accurate business records related to your projects and our services.
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To improve our website: To analyze website traffic and user behavior to improve our website's functionality and user experience, which is in our legitimate interest to grow our business.
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For marketing (with consent): To send you updates, promotions, and information about our services, but only if you have explicitly given your consent to receive these communications.
4. How We Store and Protect Your Information
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Data Retention: We will only keep your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal and contractual obligations.
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Data Security: We are committed to ensuring the security of your information. We use commercially acceptable security measures to protect your data from unauthorized access, loss, or theft. However, no electronic storage or transmission method is 100% secure, so we cannot guarantee absolute security.
5. Sharing Your Information with Third Parties
We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We may, however, share your data with trusted third-party service providers who assist us with website functionality, analytics, or payment processing, under strict confidentiality agreements. This is done in our legitimate interest to deliver our services effectively.
6. Your Data Protection Rights
Depending on your location, you have certain rights regarding your personal data, which you can exercise by contacting us:
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Right to Access: Request a copy of the information we hold about you.
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Right to Rectification: Request corrections to any incomplete or inaccurate data.
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Right to Erasure: Request the deletion of your personal data when there is no good reason for us to continue processing it.
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Right to Object: Object to the processing of your personal data in certain circumstances.
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Right to Withdraw Consent: Withdraw your consent to data processing at any time, where applicable.
7. Use of Cookies
Our website uses cookies to enhance your user experience. Cookies are small text files placed on your device. We have a separate Cookie Policy that provides more detail on the types of cookies we use and how you can manage them.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will post any changes on this page and revise the "Last Updated" date at the top. We recommend you check this page regularly.
9. How to Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: